Community Manager

Full-Time
Kuala Lumpur

About the Role

The machine learning and artificial intelligence industry is growing by leaps and bounds. This also means that Supahands’ clients would also be increasingly more sophisticated in their technology. To be competitive, Supahands has been building the infrastructure that would enable our community of 70,000 data annotators to be at par with the expectations of our clients.

As a Community Manager, you will play a vital role in the success of Supahands’ data labelling platform. In order for our annotators to generate high-calibre work, your end goal is to create an environment where they are highly engaged and where information is communicated openly. This involves translating the culture and values of Supahands into the community as well as organising initiatives for our annotators.

You will be the go-to person leading the strategy, execution and management of all communications to our online and globally distributed workforce. Apart from this, you will act as the bridge between the community and the internal team at Supahands.

Responsibilities

  • Create and project-manage all communications for community initiatives, including town-halls, focus groups and user interviews.
  • Create communications to strategically inform the internal team of the strategies in community engagement.
  • Attend to enquiries and support issues in a timely and professional manner.
  • Generate ideas for improvements of operational processes and execute them to increase efficiency, without compromising on the ‘human’ element.
  • Identify strategies and methodologies to improve the quality of data annotators.
  • Ownership of the culture & engagement pillar of the community.
  • Conducting analysis on all Culture & Engagement activities, preparing and presenting analysis to relevant stakeholders.
  • Continuously upskill yourself to increase your effectiveness as a Community Manager.

Requirements and Skills

  • A heart for people - A people person who is empathetic, an attentive listener and builds rapport effortlessly in order to grasp the needs and concerns of the community
  • An excellent command of English - both written and verbal.
  • Preferably 3 - 5 years of working experience in any field that requires people or community engagement (client engagement is applicable).
  • Experience in strategizing and crafting communication pieces (on both corporate and ground level).
  • Maintains a growth mindset and actively seeks opportunities to upskill.
  • A background in Marketing, Mass Communications, Advertising or Business is preferred but not required.
  • Strong Project Management skills with an understanding of how Project Management and People Management are interlinked, and how the latter enables the former.
  • Meticulous with exceptional attention to detail to ensure the strategy and execution are accurately implemented.
  • Strong analytical skills to problem solve and analyze engagement metrics.

Bonus points if you have

  • Experience managing an online community in a fast-paced startup.
  • Written and/or verbal communication skills other than English.

Our offer

  • Be part of one of Malaysia’s most exciting AI enablement companies.
  • Work in an exciting, collaborative environment.  
  • Participate in an open, creative, innovative company culture.
  • Work in a beautiful office space in Damansara Heights.

Apply now

* Only shortlisted candidates will be contacted for this role. All the best! 💪
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